Privacy Policy

We think that it is important that all those who visit or use know that that we will both respect and protect at all times their privacy.

When you visit the website or place an order, it is important that you know how we will deal with the personal information that you provide. Our privacy policy details how we will handle and manage personal information that:

  • We collect from you via the website.
  • You provide each time you use this website.

You should read this carefully as it is important that you understand what our privacy policy is. It tells you how we will put into practice how we use any of your personal information that we collect through the website. You need to be aware that this policy does not imply or create a contract or give any legal right to all of those who are involved.

For future reference, it is worthwhile printing out a copy of this privacy policy.

What Information Do We Collect About You?
Unless you tell us, we do not collect any personal information about you. If you make the decision to place an order with us, then we will need some personal information from you so that we can deliver it. We define ‘personal information’ as being any information that is specific to you alone. This might include:

  • Your name.
  • The address where the order needs delivering to.
  • Credit/Debit card number and the date it expires.
  • The address you use for the bill.
  • Your email address.
  • Your telephone number.

Also, we may want to know your age, occupation and style interests.

So that we can also improve the service we deliver we may look to collect more data from you. This includes information you provide when filling in forms on our website. For example, we may ask you for information when you:

  • Register to use our website.
  • Subscribe to any service we provide.
  • Enter a competition or promotion.
  • Report a problem with our website.

We may also hold on to a record of your correspondence if you contact us. Other information that we may collect from you sometimes includes asking you to fill out surveys that we use for research ideas, although you do not have to complete them.

When you visit our website, we will also collect information about what you look at, what resources you use, where you might be accessing the site from as well as information about the performance of the website along with other communications data. We may want this information for our billing purposes or for something else that benefits visitors and users to our website.

IP Addresses and Cookies
When you browse and view something on the web, your computer assigns an Internet Protocol (IP) address to that session. This address is unique to your computer. We automatically log this IP address on our servers so that we can use this information for analysis about who visits our website. It does not tell us who you are.

So that we can recognise you from other visitors to our website we use cookies to keep track of you and your visits. Why we do this is so that we can provide you with an experience that is personal for you on our website. It also helps us improve things. For more details on the Cookies that we use and why we use them you should read our Cookie Policy.

Analytics Tools
When you visit our website, we use analytical tools to improve our service. These tools allow us to capture information relating to how you use our website. We do this so that we can provide you with online adverts about other products that may be of interest to you. You have the option to opt-out of providing this information.

Credit/Debit Card Information
When you place an order with us, we use a trusted third party service provider to process your payment to us. Although you do not have to do this, you can opt to save your credit or debit card details when your order has been processed. The information is stored by our payment processor rather than on our website. By storing the details of your card, you potentially make it easier to place any future orders. To ensure that everything remains secure, you will need to enter your card’s 3-digit security each time you purchase something and pay for it with the saved credit/debit card.

Storing Your Personal Information
Keeping your personal information safe is important for us. To ensure that this happens, we follow strict security procedures in both the holding and release of your personal data. We do this to make sure that there is no unauthorised access or improper handling of it. To make sure that your info stays confidential, we store it on a server that is secure and protected by a password. We keep the server hidden behind a firewall so that no one who is not authorised can see it. When you connect to the website, we also use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. This helps stop you from revealing personal information using an insecure connection. You can sport if a connection is secure as the website address in your browser will typically start with Https://.

How Do We Use Your Information?
Apart from dealing with any order you place, we might use the information that you provide us with to:

  • Set up, manage and contact you about your account.
  • Ensure that content we display in our website is shown in a way that works best for you.
  • Tell you about products or services that you ask us about or we think might be of interest to you.
  • Contact you for any reason where you have agreed that we can do this.
  • Keep our promises with you when you place your order.
  • Tell you about any changes we make to our service.

Marketing and Communication
We want to tell you about new products or services that we think will interest you. If you decide to subscribe to receiving our newsletter or other information by e-mail or by post, we will need information that we have already described in this policy. This allows us to tell you about something that is of interest to you. Also, we may occasionally include leaflets and brochures that describe other goods and services from other companies we have no direct control over with anything you order from us. We do not tell these companies anything about you if we decide to do this.

Disclosure of Information
We will only hand over the information you give us to third parties if it is necessary to do so such as those who deliver your order or those who process your payment for your purchase. We may also disclose information:

  • If you say, that we can.
  • That is needed to provide you with products and services.
  • That our agents or contractors need so that they can provide you with the services you asked for from us.
  • That protects all parties from fraud or theft.
  • To other parties such as law enforcement agencies that are involved in fraud prevention and detection and reducing credit risk.
  • If we have a duty to disclose it to meet our legal obligations.
  • To enforce our terms of use or terms and conditions when supplying products or other agreements.
  • To protect the rights, property or safety of you, others or our company.

Unless we need to do so by law, we will not share, sell or distribute any of the personal information that you provide us with unless you agree.

Opting Out
You have the option to tell us that you do not want us to use your information for marketing purposes or to share it with any third party. There are clear instructions at the bottom of our emails and newsletter that explains how you can unsubscribe from receiving any future mail.

Our website may display links to other sites that may be of interest to you. These sites have their own privacy policy for which we do not accept any responsibility or liability. You will need to read their privacy policy if you want to know how they will deal with your personal information.

Privacy Policy Changes
From time to time, we may decide to change our privacy policy. If we do this, then we will post these on our website.